Systems Training and Documentation
To ensure a smooth transition from development and implementation to use and operation, Exceptional Innovation can develop customized training and support documentation for any project. Specializing in the “train the trainer” methodology, Exceptional Innovation creates and delivers curriculums for both end users and key technical and support personnel. Training and documentation services offered by Exceptional Innovation include:
- IT/Operational staff – Systems support, operational procedures, troubleshooting procedures, service side/backend issues, and system upgrade mechanics
- End Users – Use of control devices, user interface page flow navigation, functionality of each section, and “How Do I?” procedures to cover frequently asked questions
